75%Jasmine Guest House

very helpful staff.they organised our trips for us and our onward journey.rooms were clean.free breakfast was a nice bonus.

Did you find this review helpful? Yes No

by duinness649 – posted on Nov 27, 2008

5

Quite possibly one of the best places I've stayed at. The breakfasts are amazing, you get a private room even if you book dorm, and a great bar area. I'd go back tomorrow!!

Did you find this review helpful? Yes No

by Mazzat – posted on Nov 26, 2008

2

it was a very nice hostel with lovely staff - the big breakfast included with the room rate was a great bonus! would definitely stay here again.

Did you find this review helpful? Yes No

by andrew4572 – posted on Nov 17, 2008

16

The place is like a home from home and the staff really friendly and welcoming and happy to help you with anything. :-)

Did you find this review helpful? Yes No

by traceywilson – posted on Nov 10, 2008

11

Cambodia is not a clean country so if you dont like dirt, dont go...this place is relatively clean by comparison to others, the staff speak English & its not too bad a location. Cockroaches & rats evident though. Also, the food, although nice, was VERY expensive, shop around locally.

Did you find this review helpful? Yes No

by adamegray – posted on Nov 2, 2008

13

The staff here were overthe top friendly! Very helpful with good english. If you need any tours booked ie. busses or tuk tuks, they can arrange it at a good price. Just ask for anything you need.

Did you find this review helpful? Yes No

by djevasion2027 – posted on Nov 2, 2008

2

This place is awesome- the staff are fabulous. They are really helpful and friendly and they are excellent hosts- taking us into town on a friday night:) The people you meet here are really friendly it attracts teh right kind of people when you are backpacking- great place to meet people. The... more This place is awesome- the staff are fabulous. They are really helpful and friendly and they are excellent hosts- taking us into town on a friday night:) The people you meet here are really friendly it attracts teh right kind of people when you are backpacking- great place to meet people. The rooms are basic and clean and food the lodge serves is one fo the best i've tasted on my trip around s.e asia- try the coconut vege curry yummm:)close

Did you find this review helpful? Yes No

by gitikamangar9302 – posted on Oct 28, 2008

8

We loved it here! All food was delicious, especially the chicken curry inside coconut. Plus, it has a great atmosphere and attracts nice people. The staff was very nice, genuine, and friendly. The rooms were very clean. Air conditioning is extra, but worth it in the heat. No WIFI, but you can buy... more We loved it here! All food was delicious, especially the chicken curry inside coconut. Plus, it has a great atmosphere and attracts nice people. The staff was very nice, genuine, and friendly. The rooms were very clean. Air conditioning is extra, but worth it in the heat. No WIFI, but you can buy from the gas station use in the room. When going to Angkor Wat, take it slower (2-3 days) to have a nicer experience. Take a bike 1 day, but make sure it has a light or leave by 4pm to avoid the dark.close

Did you find this review helpful? Yes No

by jbraren7021 – posted on Oct 16, 2008

1

I'm in a bit of a quagmire as to what I should write about this guesthouse. They are absolutely dead on with what they promise. The place is also very comfortable and clean. The staff are very attentive as well. However, if you want to do anything outside the hotel, I recommend you compare... more I'm in a bit of a quagmire as to what I should write about this guesthouse. They are absolutely dead on with what they promise. The place is also very comfortable and clean. The staff are very attentive as well. However, if you want to do anything outside the hotel, I recommend you compare prices. I also highly recommend dealing with Lina whenever possible. She's an absolute doll.close

Did you find this review helpful? Yes No

by CUIBooker – posted on Oct 10, 2008

15

nice place, nice food, nice staff but the prices quoted on this site are a bit misleading. air con, t.v., internet... all extra.

Did you find this review helpful? Yes No

by gazcarney7713 – posted on Oct 8, 2008

6

Jasmine Lodge was one of the best hostels/guesthouse that i've stayed at and the price was very cheap too. It was very clean and the staff was very helpful in booking things for us. The location wasn't so bad either. It's a further walk to the center of town where all the bars are at but it's... more Jasmine Lodge was one of the best hostels/guesthouse that i've stayed at and the price was very cheap too. It was very clean and the staff was very helpful in booking things for us. The location wasn't so bad either. It's a further walk to the center of town where all the bars are at but it's only about a 2 min. tuk tuk ride and tuk tuks are everywhere the minutes you step outside.close

Did you find this review helpful? Yes No

by hhl08268948 – posted on Oct 5, 2008

1

The staff were really friendly and helpful and highly efficient, the incl breakfast was great and they gave us a tuk tuk to bring us around the temples which was a great help

Did you find this review helpful? Yes No

by tpschnapps – posted on Oct 5, 2008

5

Room was a little damp, but then again so was the air in Siem Reap so maybe that couldnt be avoided! Staff were very friendly and helpful and made our stay very enjoyable!

Did you find this review helpful? Yes No

by ainesem – posted on Oct 3, 2008

4

great place to stay. Staff are good and the location is fine

Did you find this review helpful? Yes No

by shaneo2008 – posted on Sep 29, 2008

9

cute hostel. the couple that run it are lovely and really helpful. Easily sort out tuktuk's for you everywhere so you dont get ripped off! their tuktuk driver Terra is a the sweetest guy, we always asked for him for angkor wat and just getting around.

Did you find this review helpful? Yes No

by amazo – posted on Sep 27, 2008

2

nice rooms with really good showers, very good and cheap food! try pancakes :)

Did you find this review helpful? Yes No

by hanna-atw – posted on Sep 21, 2008

3

Low price, excellent service, they organize everything you need for the best price. Very clean and thoughtful staff. My best recommendation for Siem reap

Did you find this review helpful? Yes No

by ivris7130 – posted on Sep 8, 2008

4

Great hostel. Great staff looked after us well. Go for the pancake breakfast!

Did you find this review helpful? Yes No

by jencate1177 – posted on Aug 31, 2008

10

Highly recommended! A little farther out than other hostels, but considering how small Siem Reap is, still only a 10 min walk away from the town centre. Great character (bright colours, small terraces, plants and lounge chairs everywhere). Cheap and cosy rooftop restaurant, lovely staff. Out of... more Highly recommended! A little farther out than other hostels, but considering how small Siem Reap is, still only a 10 min walk away from the town centre. Great character (bright colours, small terraces, plants and lounge chairs everywhere). Cheap and cosy rooftop restaurant, lovely staff. Out of the 7 hostels I stayed at in Cambodia, this was my favourite.close

Did you find this review helpful? Yes No

by stepha82 – posted on Aug 26, 2008

1

ask to stay in main house area, the second area not as good. but clean and friendly place good information and helpful would return

Did you find this review helpful? Yes No

by tinal7674 – posted on Aug 1, 2008

3

the room was pretty rough old and no tv,guesthouse round the corner had tv in room for same price and new room.Good restaurant and common area but the rooms arent great, plus damn construction noise, they should be made to report when construction going on in their own place.overall, better value... more the room was pretty rough old and no tv,guesthouse round the corner had tv in room for same price and new room.Good restaurant and common area but the rooms arent great, plus damn construction noise, they should be made to report when construction going on in their own place.overall, better value places about in siem reap than here.close

Did you find this review helpful? Yes No

by Stevetre – posted on Jul 26, 2008

3

Good hostel,friendly staff, great food, well organized tours and transport. The only negative point I can come up with is its a bit out of the way. However tuk tuks are plentiful right out front the door.Would stay here again.

Did you find this review helpful? Yes No

by kierensl – posted on Jun 27, 2008

58

Great hostel with beautiful roof terrace to chill out with tourists and staff. Great for organising trips at cheap price. Will definitely come back in the future!

Did you find this review helpful? Yes No

by davidhanna9381 – posted on Jun 10, 2008

2

This hostel is NOT recommended!! Very TRICKY and LIAR STAFF and boss!!They said free bicycles on this website but when you want to use, there are all NOT-free bikes. They will BORROW one from somewhere with NO locks and warned you have to pay USD5 or more if you lost it! PLUS, u CANNOT use free... more This hostel is NOT recommended!! Very TRICKY and LIAR STAFF and boss!!They said free bicycles on this website but when you want to use, there are all NOT-free bikes. They will BORROW one from somewhere with NO locks and warned you have to pay USD5 or more if you lost it! PLUS, u CANNOT use free bikes at night!! Do we suppose to prepare a bicycle lock by ourselves?! In addition, "Not free" airport and bus station pick-up. At first, it's free but they will tell you after you use the service---you have to use their tuk tuk drivers during your whole trip otherwise they will charge you for the pick-up!! Feeling very bad! I asked a twin bed room for the 2nd day and they promised it's fine but they said no room available when my friend checked-in. Only the hamburger is ok...anyway, my friend and I only stayed two nights and we moved out!!close

Did you find this review helpful? Yes No

by sunnykuo – posted on Feb 16, 2008

1

I love Cambodia!

Did you find this review helpful? Yes No

by lynncupid3396 – posted on Jan 20, 2008

2

DO NOT STAY HERE! We had RATS in our ceiling. We were lying in bed and from a crack between the ceiling and the wall fell a black 8-inch rat tail. We were shocked! After that we could hear them squeeking and running around above our heads all night long! We couldn't switch hostels because they... more DO NOT STAY HERE! We had RATS in our ceiling. We were lying in bed and from a crack between the ceiling and the wall fell a black 8-inch rat tail. We were shocked! After that we could hear them squeeking and running around above our heads all night long! We couldn't switch hostels because they make you pay ahead and they wouldn't give us our money back. When we complained to the staff, they totally disregarded the problem and didn't seem to be concerned about it. We asked to be put in another room and they said they didn't have availability! On top of that, on our last day we asked one of the staff to please help us with a bus we had to catch, he told us he didn't want to help us because we hadn't booked the bus with him! We almost lost our bus to Thailand because of him! Afterwards, a tuk-tuk driver told us he had heard many complains about Jasmine Guesthouse because they only thing they want is to make money without really caring. They also advertised bikes and told us to meet them at 7am and then they told us the bikes were broken and we had to wait around for them. We stayed in many places during our trip and this was by far the only bad one. They were also the only nasty people we encountered in Cambodia, which is too bad. Not only they were not helpfull at all but they were personally rude and disrespectful, calling names and being insulting. DO NOT STAY HERE - THEY HAVE RATS AND ARE TERRIBLY RUDE!close

Did you find this review helpful? Yes No

by Jhanse – posted on Jan 18, 2008

2

building site next door is bad for business@!

Did you find this review helpful? Yes No

by tin-t – posted on Jan 3, 2008

8

The three of us had a great time. The food was very good we also recommend the young coconut curry with chicken. The front desk booked us a taxi back to the boarder of Thailand for only $30!!! paying at the desk before we left. We were confused on the air conditioning the options are not not... more The three of us had a great time. The food was very good we also recommend the young coconut curry with chicken. The front desk booked us a taxi back to the boarder of Thailand for only $30!!! paying at the desk before we left. We were confused on the air conditioning the options are not not clear online, but for $18 a night for 3 people we didn't mind paying for aircon that we did not know that we had booked plus it gave us hot water. Highly recomendedclose

Did you find this review helpful? Yes No

by paulbing2481 – posted on Dec 22, 2007

1

While the staff were friendly at times, they seemed very arrogant at others. They weren't very helpful when we requested help when our collection for our bus to Bangkok was late, and simply dissmissed us, telling us to contact the Company directly. As we checked in, the demolition of the... more While the staff were friendly at times, they seemed very arrogant at others. They weren't very helpful when we requested help when our collection for our bus to Bangkok was late, and simply dissmissed us, telling us to contact the Company directly. As we checked in, the demolition of the neighbouring building took place to make way for more rooms and nothing was told to us or any other guests. The noise and dust made it difficult to rest. The restaurant food was tasty and good value, but took a while to arrive and get right when ordering. The rooms were never cleaned and we were told that you had the 'ask' for this. Overall, the service seemed ingenuine, all the while eager to take your money, but not so eager to provide effective service.close

Did you find this review helpful? Yes No

by Sameshramjattan – posted on Dec 19, 2007

6

Was good with friendly staff, and it was clean. It also had a good bar restaurant and was in a good location. We would recommend it. The only downside was if you didn't pay for air con (which we didn't need as it was cooler when we went) you didn't get hot water (and as it was cooler that would...

Did you find this review helpful? Yes No

by joanne3585 – posted on Dec 16, 2007

2

The staff were very helpful and friendly, and made our stay a lot of fun.

Did you find this review helpful? Yes No

by JulesDebsGoodwin – posted on Dec 10, 2007

13

they help you where-ever they can, and the friendly staff is ready for some chat if you are travelling alone :-)

Did you find this review helpful? Yes No

by mhlokh – posted on Dec 7, 2007

6

The food they serve at the restaurant is fantastic! the best chicken curry in young coconut!

Did you find this review helpful? Yes No

by yvettechua5139 – posted on Nov 27, 2007

2

I arrived at Jasmine Lodge two days prior to my booking due to a change of plans and secured a room. Due to the location I decided that I would not be honoring my HostelWorld booking. When I arrived the employee (Manager?) said that the reception wasnt open until 6pm , he could have walked... more I arrived at Jasmine Lodge two days prior to my booking due to a change of plans and secured a room. Due to the location I decided that I would not be honoring my HostelWorld booking. When I arrived the employee (Manager?) said that the reception wasnt open until 6pm , he could have walked up the stairs to check us in but didnt seem to want to make the effort. The internet facility didnt work, there was only one PC that had access and he told me he was using it himself! The food was very bad quality, my friend ordered fried beef and it was two pieces of beef that had been almost burnt with a plate of rice! I verbally told the Manager(?) that I would not be honoring my booking for the following day amd he said okay, I followed this up with an email the next day. He responded that I would be charged one night as my email did not give 24 hrs notice! When I responded back to him he sent me a racist email saying that people like me complain because we dont like Cambodian people and that we only like our own 'people'. A shocking experience, the location is away from town, the food poor and the Manager a disgrace.close

Did you find this review helpful? Yes No

by Ryandanie – posted on Apr 30, 2007

3

very noisy surroundungs, incredibkem never seen that

Did you find this review helpful? Yes No

by sebastien2979 – posted on Apr 28, 2007

3

Pillow sheet and towel is not change for the duration of my 7 days stay.

Did you find this review helpful? Yes No

by ixodes – posted on Apr 3, 2007

1

some good services provided and good value rooms. the staff are not that friendly though. good mix of people and a friendly atmosphere on the roof top bar/restaurant

Did you find this review helpful? Yes No

by drummadave7645 – posted on Mar 29, 2007

9

I think the staffs need to improve on their attitude. For example, when I touched down at the airport, even though the hostel promised free airport transfer, I could not find their representative despite waiting for nearly half an hour (although representatives from other hotels are clearly... more I think the staffs need to improve on their attitude. For example, when I touched down at the airport, even though the hostel promised free airport transfer, I could not find their representative despite waiting for nearly half an hour (although representatives from other hotels are clearly visible). Then I have no choice but to pay for my own transport to the hostel. However, when I reached the hostel, the owner said that he did send someone down to fetch me, and hence seemed unhappy about the fact that I did not take their transport. That is rather unreasonable. I got the blame despite having to pay for my own transport. On another occasion, I dined at their restaurant but was made to wait for more than one hour for the food. If there are too many customers, I can understand the long wait. But at least the staff should inform me first that I may have to wait for a long time so that maybe I can go somewhere else first. But they didn't. And whenever I asked about my food, they told me its coming soon. Then the worst thing is that I booked a boat ticket with them. They told me that a vehicle will fetch me from the hostel to the pier. But no one came. I called on the hostel reception several times, but the staff was sleeping and became very annoyed at me for disturbing his sleep. In the end, I have to wait till the hostel owner arrived and he called a driver to send me to the pier. His attitude was also very poor, despite the fact that I had waited more than one hour(5.30am to 6.40am, when everyone was still in bed) for the vehicle. Not all staffs are rude, however. But although some of the staffs are reasonably polite, but not very knowledgeable about the hostel itself or information about the city. This is perhaps another point the hostel should take note of.close

Did you find this review helpful? Yes No

by zxxie – posted on Mar 15, 2007

3

I would recommend this hostel to ANYONE on a budget who wishes to stay in Siem Reap. The food was excellent though very slow at times. The room was clean and cool. The beds were very comfortable. The staff spoke English very well and was helpful with making arrangements for activities in and... more I would recommend this hostel to ANYONE on a budget who wishes to stay in Siem Reap. The food was excellent though very slow at times. The room was clean and cool. The beds were very comfortable. The staff spoke English very well and was helpful with making arrangements for activities in and around the city as well as farther out in the countryside. A+. Jasmine Lodge would be the first place I'd look at when planning another trip to Siem Reap.close

Did you find this review helpful? Yes No

by alexa249 – posted on Mar 7, 2007

1

I was disappointed by the staff/manager at Jasmine. I booked ahead online, and when I arrived (well before the 9pm "re-sell bed" deadline), my bed had been given away. The disorganization didn't piss me off, it was the manager's attitude towards me: like I had ruined his day by showing... more I was disappointed by the staff/manager at Jasmine. I booked ahead online, and when I arrived (well before the 9pm "re-sell bed" deadline), my bed had been given away. The disorganization didn't piss me off, it was the manager's attitude towards me: like I had ruined his day by showing up at all. He offered me a double for the night, which I paid (and was overcharged) for. The next morning, his pissiness and general negativity continued, despite the fact that I booked more nights at Jasmine in the very room that had originally been promised. I had been expecting much, much better atmosphere from the Lonely Planet write-up, and I was bitterly let down by my first guesthouse experience in Cambodia. The share bathroom was constantly festy and half-broken as well.close

Did you find this review helpful? Yes No

by Playsf – posted on Feb 27, 2007

1